Celebrating Matariki and a new beginning

Recent Matariki celebrations provided a timely opportunity to put the finishing touches to our new kaupapa Māori framework. Spearheaded by Teina, our kaihautu Māori adviser, this important framework is based on eight ‘pou’ or concepts which guide our staff in their work with whānau Māori.

Around 50% of Iosis clients are Māori, so this framework provides an organisation-wide model which our staff can use to ensure a consistent approach,” explains Teina. “Training will begin in August to ensure that the framework becomes the model of practice throughout Iosis.

Teina’s experience working on the National Ministerial Task Force proved invaluable in creating the Iosis Māori framework. “I began by interviewing our Māori practitioners to see what strategies they currently use. By refining this and clarifying how we can use the framework to create better outcomes for our clients, we have created something very powerful.”

Trust is critical says Teina. “Our clients put their life in our hands, and we give it back to them stronger than when they came. As with any Whakapapa, they often carry many layers of burden. Identifying these layers and then peeling them off layer by layer – and teaching our clients how to deal with each of the layers – is a central part of the framework. This approach guides how we get to know them and their story, so we can help them.”

For Iosis staff, the biggest benefit is confidence. “Many of our staff are already working in this way without realising it and doing it every day,” says Teina. “Knowing that they have a framework to fall back on helps build confidence and consistency in our approach.”